KidZerts Guarantee

If for any reason, you are not satisfied with the results of your KidZerts insoles or footwear, we offer a 30 day money-back guarantee and you may return your merchandise for a refund.

If you purchased from
  • Simply ship your insoles or footwear back to the KidZerts administrative offices (13412 Turlock Court, San Diego, CA 92129).
  • Please include the original order number and packing slip. If you do not have this, please contact customer service.
  • Once the item is received, please allow up to 15 business days to process the refund.
If you purchased from another Retailer
  • If you purchased from a KidZerts retailer, simply return them to that retailer along with the original receipt and you will receive a full refund. Items must be returned within 30 days of purchase. You will need to review the retailer's return policy.